Palm & Porter is designed to serve homeowners insured with premier carriers including Chubb, PURE, Vault, and AIG Private Client Group. Our inspection documentation —timestamped reports, geotagged photographs, and written condition records — is designed to support the oversight standards these carriers expect for high-value and seasonally unoccupied properties. We recommend confirming your specific requirements directly with your carrier.

We notify you immediately and provide our observations with photographs. For clients on our House Manager on Demand tier, we coordinate vendor access, facilitate communication with your approved service professionals, and provide photographs and available receipts upon completion. All approvals and payments remain in your hands.

No. Palm & Porter does not collect, hold, or disburse client funds in any capacity. We identify vendors, coordinate access, and facilitate communication. All approvals and payments remain with you — always.

Yes, as a separate add-on service. Storm preparation and post-storm assessment coordination are available under our Pre-Storm Coordination Addendum and are not included in the base Home Watch service. Ask us about adding this to your service plan.

Seasonal residents, second-home owners, luxury condominium owners, investors, and busy professionals — including international owners — who want trusted, professional oversight of their South Florida property. We want to be a loss prevention partner. Let us know how we can work with YOUR insurance carrier to satisfy any particular terms they specify.

Palm & Porter serves luxury residences and condominiums throughout South Florida, including Coral Gables, Coconut Grove, Key Biscayne, Fisher Island, Fort Lauderdale, Miami Beach, Bal Harbour, Sunny Isles, Boca Raton, Palm Beach, and surrounding communities.

Yes. Every property and homeowner has unique needs. We create tailored service plans based on your residence, occupancy schedule, and desired level of support. No two homes are the same and no two service plans are either.

Home watch is a professional visual inspection service designed to identify potential issues before they become costly problems while your property is unoccupied. A trained professional visits on a scheduled basis, documents your home’s condition with a detailed photo report, and alerts you to anything requiring attention.

Yes. Palm & Porter maintains appropriate business insurance and operates with professionalism, discretion, and respect for every property we oversee.

Access is limited to authorized Palm & Porter personnel and approved service providers as directed by you. Keys are never labeled with your property address. All access information is maintained with strict confidentiality.

Yes. Our services are available for luxury condominiums, waterfront residences, estates, and vacation properties throughout South Florida.

Yes. Following every visit, you receive a detailed digital report with timestamped, geotagged photographs documenting your property’s condition, our observations, and any recommended next steps.