The comfort of knowing everything is taken care of.
Who We Are
At Palm & Porter, we provide personalized home watch, house management, and concierge services for luxury homes and condominiums throughout South Florida. Our role is simple: to ensure your property is cared for with the same attention, discretion, and precision you would expect yourself.
Whether you are traveling seasonally, managing multiple residences, or simply seeking trusted oversight, our team is here to provide peace of mind through proactive communication, dependable service, and thoughtful care. From routine property checks to coordinating vendors and handling the details of daily home management, Palm & Porter delivers a seamless ownership experience tailored to your lifestyle.
A trusted presence when you're here—and when you're not.
Our Team
Meet Lourdes
With more than two decades of experience as a Florida real estate broker and business owner, Lourdes Serafini has built her career on trust, discretion, and exceptional client service. Throughout the years, she has helped homeowners navigate the complexities of ownership while developing a deep appreciation for the care, accountability, and risk awareness required to protect valuable properties.
Her experience managing vendor relationships, capital projects, and risk-related responsibilities for a 194-home residential community further reinforced her belief that proactive attention and disciplined follow-through are essential to preserving both homes and community assets.
Inspired by the needs she witnessed firsthand, Lourdes co-founded Palm & Porter to provide discerning homeowners with more than a list of service providers. Through personalized homewatch, lifestyle concierge, and on-demand house management services, Palm & Porter delivers documents and professional property care designed to minimize preventable issues, support insurance compliance, and protect what matters most.
Known for her responsiveness, meticulous attention to detail, and commitment to doing things the right way, Lourdes approaches every home with a methodical and risk-management mindset. Her goal is simple: to give homeowners confidence that their property is in capable, accountable hands.
Meet Alexandra
For the past six years, Alexandra Serafini has specialized in delivering personalized concierge, lifestyle management, and event planning services for discerning clients around the world. Throughout her career, she has worked closely with high-net-worth individuals, executives, private households, and luxury travelers, managing everything from international travel logistics and private aviation to luxury accommodations, household staff, personal shopping, and lifestyle needs.
Having traveled extensively alongside clients both domestically and internationally, Alexandra developed a deep appreciation for the planning, adaptability, and attention to detail required to create seamless experiences. Her experience coordinating private residences, trusted vendors, and complex itineraries reinforced her belief that exceptional service is rooted in proactive communication, thoughtful preparation, and anticipating needs before they arise.
Drawing from the level of care and personalized support her clients valued most, Alexandra co-founded Palm & Porter to bring a hospitality-driven approach to home watch, lifestyle concierge, and house management services. Through trusted oversight, personalized support, and proactive communication, Palm & Porter helps homeowners enjoy their properties with confidence and peace of mind.
Known for her discretion, intuition, and commitment to exceptional service, Alexandra specializes in anticipating needs and managing overlooked details. Her goal is simple: to provide a seamless experience that allows homeowners to enjoy their time away with complete peace of mind.
What Sets Us Apart
Integrity, discretion, and attention to detail are the foundation of everything we do. We believe exceptional service means anticipating needs before they arise, caring for your home as thoughtfully as you would yourself, and delivering peace of mind through thoughtful, attentive care.
Whether you're away for a season or simply seeking a trusted partner to manage the details, our goal remains the same: to provide an ownership experience that feels seamless, dependable, and personal. Through proactive communication and trusted oversight, we ensure your home is cared for to the highest standard.